FLOWRx for Care Home Pharmacies

Smarter dispensing. Better outcomes. More capacity for clinical care.

FLOWRx is an advanced pharmacy hub automation platform purpose which can transform care home pharmacy workflows, freeing up your team to focus on patient care, improve accuracy, and grow your care home service offering. FLOWRx offers specialist workflows designed especially for care home pharmacies including, split packs, bulky items, fridge items and controlled drugs.

Read Whitepaper

Book a Demo

Why Care Home Services Need Automation

Operating a care home pharmacy service involves far more than dispensing. Pharmacists are increasingly expected to:

Support care home staff with medicines expertise
Provide structured medication reviews
Conduct training and compliance audits
Manage complex polypharmacy safely
Maintain detailed records for regulation and quality standards

This additional workload can stretch teams already working at full capacity with manual dispensing and administrative tasks absorbing valuable time.

What FLOWRx Delivers

The FLOWRx Hub supports the centralised processing of care home prescriptions through a structured and configurable workflow. Orders are managed, prepared, picked, labelled, sorted, checked, and packed in a controlled sequence, enabling efficient handling of routine monthly prescriptions and acute (interim) items within the same operational framework.

Care Home Order Management

In a care home hub setting, prescription orders are clinically checked by a pharmacist, with accuracy checking conducted by the pharmacist or an ACT. Once authorised, orders are transmitted to the FLOWRx Connect server, located within the dispensing unit or wholesaler/warehouse environment.

Orders are triaged and released to FLOWRx in planned waves, supporting separation of routine monthly cycles and acute (interim) prescriptions. FLOWRx then determines whether an order is treated as monthly or acute based on configuration at the point of order generation i.e. whether orders are generated as segregated totes or consolidated totes.

Acute prescriptions are processed through the same physical workflows as routine prescriptions but are prioritised for turnaround and dispatch. Where orders are consolidated, FLOWRx applies a marker to the patient bag to clearly identify acute handling requirements and support earlier dispatch times.

FLOWRx also offers dedicated workflows for typical care home items, keeping your team efficient even with challenging prescriptions.

Care Home Workflows

Splits

FLOWRx supports multiple methods for preparing split items, enabling the majority of split dispensing to be completed in advance of live order processing, while retaining flexibility for lower-volume and urgent requirements.

Inner Labelling

Certain medications require an inner label in addition to the label applied to the outer container. The ALU will label outer container and FLOWRx will identify whether an inner label is required. Where applicable, the completed basket is routed to manual labelling for the addition of the inner label before packing.

Bulky Items

FLOWRx generates dedicated pick lists for bulky items so they can be picked as a batch and processed separately.

Fridge Items

FLOWRx generates pick lists for fridge items and controlled drugs, which are picked as dedicated batches. These items are processed using the same labelling, sortation, and packing principles as original packs, with additional controls applied as required. Once packed, fridge items and controlled drugs are returned immediately to appropriate temperature-controlled or secure storage until dispatch.

Proven Impact in Care Home Settings

Amal Pharmacy, South East England

Since adopting FLOWRx for original pack dispensing:

Item volumes increased without adding staff
The team now processes twice as many care homes daily
Dispensing is on average 53% faster
Picking and labelling tasks are 70% quicker
Pharmacists now spend 55% less time on clinical/accuracy checks

These improvements translate directly into higher service capacity, safer outcomes, and strategic growth opportunities for care home pharmacy providers.

Build for Today's Pharmacy

Care home residents typically take multiple medicines daily, and the shift toward original pack dispensing, now recommended over compliance aids, makes manual workflows increasingly untenable. FLOWRx helps you meet these demands without sacrificing safety or quality.

FlowRx Connect

Connects your PMR with your hub, warehouse or wholesaler system to drive smarter dispensing workflows.

Learn more

FlowRx Hub

Fulfills repeat prescriptions using state-of-the-art robotic, RFID and barcode technology.

Learn more

Unlock Your Pharmacy's Full Potential

Try Our ROI Calculator!

Are you wondering about the return on investment for a FLOWRx Hub and Spoke solution?

Try our ROI Calculator to see the potential benefits for your pharmacy.

Don't miss the chance to enhance efficiency and profitability.

Calculate Your ROI

Got a question?

Contact Us Today!

If you want to find out more about our pharmacy solutions, get in touch with us today by phone at 0333 335 5023 or by email.

Alternatively, add your details to the form below to schedule a demonstration and we'll get back to you.

Never miss out

Sign up for News

Fill in the form to keep up to date with all the latest Centred Solution's news.

Keep me up to date