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Consultancy & Support Services


Consultancy & Support Services

We keep your automated pharmacy dispensing solutions running smoothly with our expert support and service team. It’s a big part of how we look after your needs and how we build long-term partnerships with our customers.
In short, we’re on your side.

Call: +44 (0)333 335 0011



Every pharmacy environment is different, whether you’re operating a hub, a warehouse, or a single store. We designed the FLOWRx suite with pharmacists at the heart of our thinking and install each element to fit with every pharmacy’s unique physical, IT and human infrastructure.

Our consultants have spent years developing new ways to improve workflow and will work with you to design and organise an implementation that works in harmony with your pharmacy.



Our installation team is on-site for the bespoke implementation of FLOWRx Connect, FLOWRx Hub and FLOWRx Store.

They are experienced engineers familiar with store, hub and warehouse operations and will work with your team to make installation of FLOWRx as fast, efficient and seamless as possible.

Full onsite testing and training on the automation is completed before the system becomes fully operational.



Our range of support includes a dedicated customer contact hotline for those occasions when you need us most.

We also offer planned maintenance contracts that ensure business continuity.

Our highly skilled Support Engineers are dedicated to keeping your production optimised.